European Customers (except Germany) please note:
Due to a technical problem we can currently only process orders manually.
If you are from a country in Europe other than Germany, please follow this procedure:
- To find out if we ship to your country, go to Orders and Shipping.
- If you are not already a customer, please register by using the login form and create an account in our shop. If this is your first order, use the contact form.
- Existing customers can eMail us their shopping list directly by using the eMail address used on previous correspondence. Please note: VAT (Value added tax) shown in our webshop is 19%. We will adjust this to your country's tax rate manually, which in most cases will result in a slightly higher sales price.
- We then manually create your invoice and send you the document by eMail.
- You can now pay for the invoice by using PayPal or by transfer into our bank account. Details are on the invoice.
- Once we have received your paymernt, we send you our order confirmation by eMail.
- We then ship your goods and send you a shipping notice by eMail.
- You find your tracking nr on the shipping notice.
We apologise for the inconvenience arising from this process.